Rapport is the connection between two people that facilitates meaningful communication.

When two people have (or are in) rapport, they "see eye to eye", "tune into each other's wavelengths", and "feel open" to talk about anything.

First rapport is initiated. After it has been initiated, it must be maintained.

Getting and Maintaining Rapport

Mirroring

Body language says much about one's mental state. By mirroring someone's body language, you are broadcasting that you think the same way another person does. As we tend to like those who are similar to us, believing that someone thinks the same way we do illustrates a 'likable similarity.'

Further research : Mimicry of body language (mirroring) may be one factor at work in the concept of conformity as described by social psychology.

Matching Posture / Body Language

Matching Rhythmic Movements

Match Voice

• Tone
• Rhythm
• Tempo
• Volume

Match Breathing

Matching Process Words

Process words, or predicates, are words which help you discover the representation system that a person is using. Words such as "I see", "I hear", "I feel" should be taken literally as if they are describing a person's personal subjective experience.

Matching the process words a person is using at the time helps them think that you are using the same representation system as they are.

Cross-Over Matching

Testing Rapport

Breaking Rapport

Incongruence

Mismatching

Overdoing It

Pacing and Leading

Perceptual Positions

Categories

• NLP

See Also

• NLP

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